Please note that prior to shipping your dewar you must carry out the shipment preparation in the data portal and affix the ESRF labels (see step by step video) 

 

 Dewar Transport by FedEx

Please ensure your dewars are sent at least 3 working days before the experiment starts and that the delivery takes place during week days 08:30-12:00 and 13:00-17.00. The ESRF stores are closed at the weekends and for French and ESRF holidays: No deliveries can take place on any of these days.  Should you experience any issues with sample deliveries through Fedex, do not hesitate the User Office.

Arrange the transport of your reimbursed dewars TO and FROM the ESRF by FedEx. For more details, please also see the Structural Biology beamlines page on How to label and address your dewars.

Please follow the instructions below very carefully, so that the shipping costs are covered on the correct budget and that the return of your dewar from the ESRF beamlines is correctly organised.

  • On the FedEx website,
    • login using your institution credentials, or create an account if you do not have any,
    • go to the Shipment Manager
       
  • Fill in the destination address :
    ESRF Magasin,
    71 avenue des Martyrs,
    38000 Grenoble.
    Tel: 33(0)476882733.
    Fax:33(0)476882347
     
  • Fill in the details of the dewars/parcels:
    The weight of a cold CP100 dewar with pucks is 20 kg and a customs value of 10-50€ should be selected
     
  • Please use Priority Overnight  shipping
     
  • Dewar dimensions are 40 x 40 x 60 cm3
     
  • For billing information (point 4 "Details de la facturation" on document below):
    • select the "Recipient/Destinataire" to be billed for the transport
    • enter the ESRF account number that was provided when creating the shipment in ISPyB/EXI - This number has changed on 08/09/2020. Make sure you use the recent one!
    • enter the SESSION REFERENCE NUMBER (created in ISPyB/EXI) in the "your reference/votre référence" field

  • IMPORTANT : Please select "Include a return label", this will allow the seemless return of your dewars. If your Laboratory doesn't have a FEDEX account, this option won't be available on-line. Please fill-in a FEDEX paper form for the return of your samples.

  • For NON European Union countries: you will then need to fill in a second page to declare the type and the country of origin of the goods. You will also now need to add your institute's EORI number on the export documents (proforma or invoice).

Please be aware that any abuse of the account number (ie shipments not to or from the ESRF for experiments on the Structural Biology beamlines) will result in the users having the right to send dewars revoked.

See below for an example of a shipping document

 

shipment-FedEx_Form.png

 

 

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